Mass Mailing Policy

Sitler & Henry, Inc. has updated the Acceptable Use Policy to include guidelines for all mass mailings by customers, or a 3rd party contracted on behalf of customers to send mass mailings to Sitler & Henry, Inc. hosted end users.

Policy objectives:

Sitler & Henry, Inc.'s mass mailing policy covers the following issues:

    1. Controlling mailing rates that stress systems
    2. Eliminate service degradations
    3. Mitigate the thousands of bounce messages in mail queues that delay mail delivery
    4. Mitigate invalid return address information
    5. Eliminate mass mailings during peak business hours

Definition of Mass Mailing:

"Opt-in" Mailings are to more than 250 users by either Sitler & Henry, Inc.  customers or their 3rd party partner to any group of end users. Opt-in means that end user has signed up for mailings voluntarily. "Opt-in" implies that the mailing is not Spam.

Reminder:

Spam is defined as "unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content." Without exception, Sitler & Henry, Inc., prohibits the practice of mass-mailing unwanted e-mail solicitations of any type, regardless of content, and will take action to prevent this practice.

Mass Mailing Requirements:

    * Mail send rate: mass mailings will be done at a maximum rate of 10 messages/second.
    * Use of appropriate servers for originating mailings: use of Sitler & Henry, Inc.  Hosted SMTP servers for mass mailings is strictly prohibited.
    * Delivery of mass mailings: (i.e. mass mailing sent by a domain hosted or not hosted by Sitler & Henry, Inc. to domains hosted by Sitler & Henry, Inc.) all mass mailings must be delivered through Sitler & Henry, Inc. inbound MX machines. All mass mailing sent through Sitler & Henry, Inc. SMTP servers will not be delivered.
    * Allowable send times: mass mailings will be started and completed between 9pm and 4am US Pacific Time.
    * Valid "From", "Reply-To", "Return-Path" and "Error-To" headers. If the following values are listed in your mail header that be valid addresses and each email address must accept any bounces at the rate they may occur

      * "From",
      * "Reply-To",
      * "Return-Path"
      * "Errors-To"
      * Valid "Abuse contact": customers who send/receive mass mailings MUST supply Sitler & Henry, Inc. with an emergency "abuse contact" to contact if there are any problems/complaints associated with the mailing.

    * Notifying Sitler & Henry, Inc. of Mass mailing: Sitler & Henry, Inc. requires 48 hours notice for all mailings.

The following information must be mailed to: massmailing@sitler-henry.com

    * Customer Name
    * Number of recipients
    * "From" domain
    * "Target" domain
    * Mailing Subject
    * Mailing Date
    * Mailing Start-End Times
    * Rate of mailing (maximum of 10 messages per second)
    * Valid "From", "Reply-To", "Return-Path" and "Error-To" addresses (please list the values used, if any)
    * Copy of the message content
    * Method for users to "opt-out" of mailings

NOTE: Failure to comply with the conditions set forth above may result in:

    * Blocking of the mailing currently causing the problems/complaints.
    * Blocking of future mailings until the above requirements are satisfied. (Or until there is an agreement or special dispensation made by the Sitler & Henry, Inc. Abuse Administrator)
    * If no "abuse contact" is provided to Sitler & Henry, Inc., Sitler & Henry, Inc. reserve the right to block mailings without notifying customer as necessary.

 

 
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Sitler & Henry, Inc.
10411 West Markham - Suite 340
Little Rock, AR 72205
 501.280.0963
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